Privacy Policy

The Thread Weaver’s Privacy Policy

The Thread Weavers is the brand name of Meghna Handlooms. ( hereinafter referred to as MH). At MH, accessible from www.thethreadweavers.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by The Thread Weavers and how we process it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at team@thethreadweavers.in. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in The Thread Weavers. This policy is not applicable to any information collected oﬄine or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

Uses of Personal Information :

To provide, operate, and maintain our website
To keep track of your orders
To analyze your purchases and shopping history
To help us target specific products to you
To keep track of your account activity
To inform you of special oﬀers

Log Files

The Thread Weavers follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information

Cancellation of order due to Delivery:

Our courier service will attempt to deliver the order 2 times at the delivery address. However, if the package is not deliverable due to reasons not attributable to us, the package will be returned to the Head Office Warehouse in Bhagalpur, Bihar.
On receiving the package we will attempt to contact you via phone and email. However, if we cannot get in touch with you we shall consider the order as Terminated and refund the amount within 30 days of the Termination of the order.

Pricing and Payment

The prices displayed on our website include GST (Goods & Service Tax)
The cost of shipping will be calculated and displayed at the point of checkout.
All prices will be mentioned on our website and presumed correct, except in the case of an obvious error. If such an error is discovered, we are not obligated to provide you with the product at the incorrectly displayed lower price, we will inform you within 3 working days and give you the option of confirming or canceling your order. If you choose to cancel, we will refund the amount due within 15 days of cancellation. However, if you choose to continue with the order at the corrected price, we require you to place a new order. The previous order will be canceled and the amount will be refunded.
Once you have completed your purchase, follow the payment process, and verify the information requested.
Before final payment, you can modify the details of your order at any given time.
To minimize the risk of non-authorized access, your credit/debit card details will be encrypted to allow due and payable payment immediately at the time of placing your order.
When you click "Authorize Payment", you are hereby confirming that the credit card is yours.
Credit/debit cards are subject to verification and authorization by the card issuing authority.
If for some reason the payment is not authorized, we shall not be liable for any failure or delay to deliver and will consider the order as canceled.
We do not accept Bank cheques.

Payment Methods:

We accept payment via.-

Razor Pay India (All Credit & Debit Cards, Paytm, Freecharge, MobiKwik, HDFC PayZapp & Airtel Money)

Cancellation Policy

An order can only be canceled before it is processed, customers need to email us at team@thethreadweavers.in or call us at +91 9431214056 for placing a cancellation request. Once dispatched, it is considered sold.

At www.thethreadweavers.co.in we reserve the right to refuse to cancel an order if the order has been processed and dispatched.

We will get back to you within 24 hours of receiving your cancellation request.