Refund policy

We understand that sometimes you may have a change of mind and we’re more than happy to help.

Cancellations

• An order placed can be cancelled for a full refund before it has been dispatched. If you have changed your mind, please get in touch immediately with us via email (team@thethreadweavers.in) or phone (+91 94312 14056).

Returns

• If you’ve received the product in poor condition or the packaging appears to be tampered with, kindly do not accept the package from the delivering person and get in touch with us via email (team@thethreadweavers.in) or phone (+91 94312 14056).
• For any manufacturing defects, we’ll exchange the product with a same/similar one at no extra cost. Please send us pictures and details via email (team@thethreadweavers.in). The product needs to be sent to us with all original packaging, tags and box. We’ll be unable to process a refund if the product is missing any of the above. 

Exchange

• As a company policy we do not provide refund/return on any product once sold and dispatched. Please be very sure before purchasing the product. Once the pieces are dispatched they can be exchanged only if the aforementioned terms and conditions are met. Customer gets a credit note, only when the desired product is not in stock. Please get in touch with us via email (team@thethreadweavers.in) or phone (+91 94312 14056). 
• Once acknowledged by the team during next working day, please send the product back to us yourself, we do not have reverse pickup facility. Please do not forget to take acknowledgement receipt from the courier person about the number of products you are dispatching with his signature and mobile number. The Thread Weavers will not be responsible for any lost shipment.The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail.

Address for the Exchange: